This service is only applicable to customers in West Malaysia (Peninsular Malaysia) and East Malaysia(Sabah).
For customers in Singapore and East Malaysia (Sarawak), the upstairs delivery handling fee is already included in the shipping fee, and there is no need to add this service.
“Carry-to-Door Service” is an additional delivery add-on service, not a standard shipping option. It only applies to orders that select “Parcel Delivery via Courier Service” as the shipping method.
In most cases, if the delivery address is an apartment or building, and only Parcel Delivery via Courier Service is selected, the courier or delivery personnel will usually leave the package at the building lobby or parcel collection area, rather than delivering it directly to the unit door.
If you would like the package or items to be delivered directly to your home door or specific unit entrance, you can add the “Carry-to-Door Service” to your cart at the checkout page before completing payment.
If you live on a higher floor, this service can be especially convenient. We also recommend confirming with your building management in advance to ensure that delivery personnel are allowed to enter the building and access your floor.
The fee for this service is RM80 (fixed price), regardless of the number of items or weight.
